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Terms of use

This is not a crisis service and is not monitored 24/7.

In an emergency situation, please call 111. If you need to talk to someone right away, free call or text 1737 any time to talk to (or text with) a trained counsellor.

By using the ‘Here to help u’ website these T&Cs automatically apply to you. We recommend reading them carefully before using the site and/or submitting a request either for help or to help. If you don’t agree with these terms, please don’t use this site.

About ‘Here to help u’

When the New Zealand Government announced that people must go into Alert Level 4 lockdown in March 2020, several community service providers and funders worked to develop a local-level response that could be used anywhere in New Zealand. ‘Here to help u’ was designed and built quickly to ensure that anyone needing support through COVID-19 and beyond could get it easily. The providers and funders offer you ‘Here to help u’ for your own personal use without any fees or charges.

We may suspend, terminate or restrict your access if you breach any of these terms. We may modify, change or update any part of the website at any time, with or without notice.

Before using ‘Here to help u’

You’ll need an active internet connection. Anyone living in managed isolation who doesn't have internet access will need to ask their isolation nurse for assistance to access 'Here to help u'.

Privacy Policy

COVID-19 is a difficult and stressful time for many people. Some people may be anxious or feeling very vulnerable. Reaching out for help or support can be difficult. So privacy is very important to those who use ‘Here to help u’. We understand, so here’s our privacy policy. We’ve kept it separate from these T’s & C’s so that it is quick to find when you’re on our website.


You agree that your use of the website is at your sole risk. ‘Here to help u’ is not a substitute for COVID-19 health, emergency, crisis or long-term support. You should seek the advice of a qualified healthcare professional if you have any questions regarding your health or your symptoms at any time. COVID-19 medical contacts can be found here.

The partners and funders who developed this site do not guarantee the timeliness, completeness or performance of ‘Here to help u’ or any of its content. Requests for help, submitted through the online form on the website, are sent to a secure email address. These are not monitored 24/7. We’ll do everything we can to respond to requests within 24 hours and provide a caring experience and the right support to you. We can’t take responsibility for the website not working properly or if you don’t have access to the internet.

Any links to other websites or listing of community service providers is not an endorsement or recommendation from the partners and funders who developed ‘Here to help u’.

(Now for the really legal stuff….. we have to cover this): To the extent permitted by law, the partners and funders of this website excludes all representations and warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Intellectual Property Rights

The ‘Here to help u’ website, its contents and brand are the property of Wise Trust. The website itself and all the trade marks, copyright, database rights and other intellectual property rights related to it, belong to Wise Trust.

Please don’t:

  • copy, reproduce or modify any part of the website, or our trademarks in any way
  • attempt to extract the source code of the website,
  • commercialise any content or services offered in the website
  • try to translate the website into other languages, or make derivative versions.

Any unauthorised use of any trademarks, or any other intellectual property belonging to Wise Trust is strictly prohibited.

Use and restrictions

The information in ‘Here to help u’ has been carefully put together by local community service providers to ensure minimal risk of harm to the user. When using the site to request help, we rely on you to provide accurate information and not deliberately provide misleading information.

If you choose not to identify yourself, provide inaccurate or incomplete information to register for help, we will be unable to respond to you appropriately to provide you with the support or services you need during COVID-19. When using the site to offer your or your organisation’s help as part of the community-level response to COVID-19, if you choose not to identify yourself, provide inaccurate or incomplete information, we will be unable to respond to you appropriately.

You agree to use the website in a way that does not infringe upon the copyright, moral rights, publicity rights, privacy rights or any other right of any person, or violate any law or judicial or governmental order.

Governing law

This website is governed by New Zealand law, and the courts of New Zealand have exclusive jurisdiction.

The website may not comply with laws of countries outside of New Zealand. If you access this website from another country it is your responsibility to comply with the laws of that country.

Please don’t cause any damage to ‘Here to help u’

It is unlawful to intentionally cause damage to this website. You accept that you need to ensure that the desktop or mobile device you use to access ‘Here to Help U’ ( is secure, and free from all forms of corruption, including viruses.


We reserve the right to make changes to ‘Here to help u’ at any time and for any reason. All changes will be effective immediately upon their posting to the website. Material changes will be posted conspicuously on the website. By accessing the website and following posting of changes to the Terms of Use, you agree to all such changes.

If ‘Here to help u’ is discontinued we reserve the right to disconnect the website at any time without giving notice of termination.

'Here to help u' is a community-led effort. Many organisations have united to bring you this initiative.