Skip to content

Switch to Te Reo Māori

Hurihia ki Te Reo Māori


Privacy Policy

Your privacy is very important to us.

This privacy policy informs you of what personal information we may collect about you during your engagement with ‘Here to help u’ on this website (the “Site”) or by phone, and how we may use that information.

If you submit a help request or participate in any of the other services on the site that require personal information, we may request your name, location, phone contact number, email address and the support(s) you require in order to respond to your enquiries. We may also collect other personal information about you.

By engaging with ‘Here to help u’ or the resources on this Site you consent to the collection and use of your personal information in the manner we describe in this Privacy Policy. If you do not agree with these terms, do not use this Site or any of its forms or resources.

Here’s what we will and won’t do with your personal information:

  • Our system administrator, a system connector and the provider organisation/s that are assigned your specific request (either for help or to help) can see your personal information.
  • Information you provide will be stored and used by us to evaluate and improve ‘Here to help u’.
  • We may also use information collected from you as non-identifiable, anonymous data to inform research and reporting that could help improve community services and service provision to New Zealand people at a local level.
  • We may also use information collected from you as non-identifiable, aggregated, anonymous data for the purpose of promoting this free tool to New Zealanders.
  • Your personal information will be used to follow up with you on your help request, or offer of help, and then assign your request to a provider to support you.

We may disclose your personal information to another party in the following circumstances:

  • in anonymised form for statistical purposes
  • when it is required by law
  • to protect the rights of ‘Here to help u’
  • to assign any help request you submit to ‘Here to help u’ to a provider that can help/support you,
  • through cookies and tracking technologies
  • to the provider who is assigned to support/help you. Your personal information will be made available for the above purposes.
Third party advertising and links to websites

This Site contains hyperlinks to third party websites. Some of these links may request or record information from users or use cookies or other methods to collect information from you. We have no control over and are not responsible for the content of such websites, or for the manner in which those websites collect, hold, use, and distribute any personal information you provide. When visiting a third party website from hyperlinks displayed on this website, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide will be collected, held, used and distributed.

Automated collection

When you visit, navigate through and interact with this Site, we use automated data collection technology (such as usage monitoring software, IP addresses, cookies, JavaScript and sessions) to collect and store certain information about your visit. These allow us to collect information about how you use the Site. This allows us to track your progress through the Site and enhance your online experience with ‘Here to help u’.

If you disable cookies it may limit your access to some of the website’s content and features. You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use our website, but your experience may be affected.

Children’s privacy statement

Our Site is not directed to children under the age of thirteen. We do not knowingly collect personally identifiable information from children under the age of thirteen. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen, we will delete such information from our records.

We do not knowingly allow children under the age of thirteen to submit a help request or otherwise distribute personally identifiable contact information through the Site or it’s services.

If you do not provide personal information or provide incomplete information

If you provide incomplete or inaccurate information or do not wish to identify yourself when you submit a help request with ‘Here to Help U’, we’ll be unable to provide you with any services and /or support, including any updates to assist you.

Further personal information may be requested from you by a system connector for the purposes outlined above. However, this information is not compulsory for you to provide.

Your rights

You have certain rights regarding your personal information, subject to applicable laws. These include rights in certain circumstances to:

  • To request access to your personal information
  • Ask for inaccurate personal information to be corrected.

If you would like to discuss or exercise such rights, please contact one of our team using our general enquiries form.

To ensure that the personal information we hold about you is accurate and current, please notify us of any changes to your personal information as soon as possible.

Changes to our policy

We reserve the right to modify or amend this Privacy Policy at any time. All changes to this Privacy Policy will be effective immediately upon their posting to the website. We will notify you of material changes to this Privacy Policy by posting the changes of the Site. Information collected before changes are made will be treated in accordance with the previous Privacy Policy. Continued use of the Site and it’s forms after the effective date of a modified Privacy Policy will indicate your agreement to any modified terms. Each version of our Privacy Policy will be prominently marked with an effective date.

Contact details

If you have any questions about our privacy policy, or any other related matter, please feel free to contact us. You can reach us by contacting one of our team using our general enquiries form.

Here to Help U
Wise Group
293 Grey St, Hamilton East

This privacy policy was last updated on 7 July 2020.

'Here to help u' is a community-led effort. Many organisations have united to bring you this initiative.